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Why iCentral®
World-class Security Infrastructure

iCentral® ensures that your customer data is protected with physical security, data encryption, user authentication, application security, and more. Using the latest firewall protection, intrusion detection systems, and proprietary security products, iCentral® gives you the peace of mind that only a world-class security infrastructure can provide.
Since many of our clients are entities covered by HIPAA (Health Insurance Portability and Accountability Act of 1996), much of the information we host is individually identifiable health information protected by HIPAA.

As a business associate of HIPAA covered entities, we are obligated to safeguard the confidentiality, integrity, and availability of their protected health information and to use and disclose it only as provided in our contracts with them or as required by law. While compliance with HIPAA standards for electronic transactions and identifiers is straightforward, compliance with the security standards is an ongoing process that grows as we grow and incorporates new technology. We regularly review our policies, systems, and facilities to anticipate any security risks and mitigate them before they become issues. We make sure that all employees and consultants are aware of HIPAA objectives and trained in the requirements that apply to them. We require any contractors such as hosting facilities and escrow agents that receive protected health information from us to agree to the same restrictions on its use and disclosure as we have agreed to.

Many of our clients are also covered by FERPA (Family Educational Rights and Privacy Act of 1974), which entitles students and the parents of minor students to review, correct, and consent to the disclosure of their education records. Student rights under FERPA are comparable to patient rights under HIPAA privacy standards.

We as a company and the members of our dedicated workforce have made a commitment to maintain the privacy of all information entrusted to our care. Our basic privacy policy, applicable to all client information, whether or not protected by HIPAA or FERPA, is not to disclose any information without client authorization. Should disclosure be required by law, we will make every effort to advise and consult with our client before having to comply with the requirement.



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