When is my data available?
iCentral® offers proven, high availability, so your data is there when you need it, 24 hours a day, 7 days a week, 365 days a year. We host at the world class hosting facility, aws.amazon.com
How do I know my data is safe? Is it HIPPA? Is it FERPA?
iCentral® considers data security as a business imperative and views it from several dimensions. We are committed to providing you with World Class Security at every level, including physical security; operational security; system security as well as complete adherence to HIPAA and FERPA guidelines. First, iCentral® protects customer data by ensuring that only authorized users can access it so administrators assign data security rules that determine which users have access to which data. Authorized user access to client data on our site at www.icentral.biz is by secure SSL-256 byte connectivity protected by a firewall so all data is encrypted in transfer and all access is governed by strict password security policies, all passwords are stored in encrypted format and can be set to expire at specific intervals. Applications are continually monitored for security violation attempts.
Physical security includes locking down and logging all physical access to servers at the data center. Operational security involves business processes that follow security best practices to limit access to confidential information and maintain tight security over time. System security involves locking down our systems from the inside, starting with hardened operating systems and up-to-date patching. Our data security goes far beyond what most companies have been able to achieve for themselves. Using the latest firewall protection, intrusion detection systems, SSL encryption, and proprietary security products, iCentral® gives you the peace of mind that only a world-class security infrastructure can provide.
What if a server hard drive crashes or the Internet gets cut?
Our servers have RAID 1 drives and are mirrored with servers in our Disaster Recovery site in another state. Server data backups are scheduled every 15 minutes and full backups (stored redundantly) every 24 hours. Our servers are connected to multiple multi-gigabit fiber optic networks on the Internet backbone via 100+ Mbps port connections. They have redundant power supplies, backup diesel generators, and environmental controls that provide fast and reliable performance with uptime in excess of 99.95%.
Can I install the system on my servers?
Yes, but it's a different pricing model and there are specific technical requirements. Please contact us for details.
Can I consider an escrow service for additional peace of mind?
Companies, even large established ones, can suffer reversals of fortune and go out of business. What would happen to your business if something like that happened to us? Because we believe you shouldn't have to worry about our business, our standard hosting and services contract gives you the option to have us deposit not only our code but also your data with an independent escrow agent. In case of a disaster or sustained failure on our part to provide the services we've promised, you can retrieve the materials in escrow and minimize the negative impact on your operations. The data we escrow includes the documents and images we've scanned as well as the information in database tables. The code (iCentral®) comes with setup instructions and documentation. We also include a list of system requirements and third party software you'll need. We use a well established escrow company and normally make monthly deposits. But since the escrow is for your ease of mind, we'll consider any escrow agent you prefer and any frequency, such as monthly code deposits and daily data deposits.
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