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For Early Intervention Agencies
 
 
 
Secure Communication


Secure "Auditor-Approved" Internal Messaging
Challenge: I want to communicate with my therapists about patients and make sure it is HIPAA & FERPA compliant.
Solution: iCommunicate gives agencies a secure internal 'email' where individual providers and groups can be contacted securely.
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Benefit: Save yourself an audit headache! Know who sent what and when. Nothing leaves iCommunicate - no email, no storing secure information on someone else's server.
An auditor told us that passworded emails are not HIPAA compliant.
Secure HIPAA & FERPA Compliant Documents
Challenge: I need to send my therapists vital information including HIPAA & FERPA compliant documents.
Solution: Send vital documents such as authorization paperwork through secure iCommunicate messages individually or to all personnel with one click.
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Benefit: All documents are stored within the system, rather than on the therapists' computer or email server.
I was cited for sending password protected documents to therapists via email!
Agency Documents
Challenge: When a new therapist is set up, I need to send them a welcome packet and they often request more later.
Solution: Post agency documents in iCommunicate, so the therapists always have easy and secure access to them.
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Benefit: Stop wasting your administrative staff on sending and resending the same paperwork.
It's frustrating that my therapists request copies of the same things over and over again.
Site & Assignment Level Security
Challenge: The therapists need to view their case information, however they must not see any other cases.
Solution: iSecure gives you the ability to filter logins by site or assignment, so therapists, coordinators, or site managers will only see their cases.
Benefit: Don't worry about staff looking at cases they shouldn't be, simply don't give them the ability to do so.
With paperwork all over the place, I know my staff can look through any chart they want.
Page-Level Security
Challenge: Even though I want my therapists to have the information they need, I'm worried about them viewing my financials.
Solution: Each login is given access rights based upon the customizable groups you create. Users can only see what you want them to.
Benefit: Simplified views make it so therapists need little training, and remove your worries about what they have access to.
I got some new therapists who left another agency after viewing other therapists rates on their system.
Field-Level Security
Challenge: Some of my administrative staff need to enter therapist details, but I don't want them to see secure fields like Social Security Numbers.
Solution: Field level security allows you to configure who should be able to read and/or update secure fields like SSN. Users who do not have access will only see ***-**-****.
Benefit: No need to be concerned about identity theft or secure personnel information with hidden fields.
Many therapists in this field are concerned about identity theft with all their information floating around.
Action-Level Security
Challenge: There are so many actions that can be taken with billing and payroll, I want to make sure people won't be able to override amounts.
Solution: Every action is secured by group or individual user, so you can determine who should be able to update what.
Benefit: Overrides can be limited to high-level staff, so no "accidental" over-payments occur.
An employee once increased payroll on therapists after he had been let go.
Reports & Quicklinks
Challenge: I need to be able to give my therapists reports, but I don't want them changing the criteria.
Solution: Reports are categorized and configured in iSecure, and quicklinks can be created and locked so you know what the therapists are running.
Benefit: Automated quicklinks and alerts make it so you don't have to worry about what reports are being run and when.
I need to alert my coordinators when they are running out of units since they refuse to run reports on their own.
Audit Trail
Challenge: I must have an audit trail for any changes that users are making, whether it be paper or electronic.
Solution: Just like a signature sheet in a chart, iCentral® stamps the user and date/time updated on every change and entry made.
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Benefit: Keep track of who's making what changes and when.
Sometimes people don't sign the chart, and I could be cited for that!
iCentralONE - the Simple UNcomplicated Solution
Challenge: Some of my staff and therapists are not technically savvy, and I need them to have access to certain information.
Solution: iCentralONE and the Provider Portal allow you to configure tabs and quicklinks into simple 1,2,3 steps with instructions.
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Benefit: Save the time it takes to explain details and give your staff access to exactly what they need.
My staff are not good at computers, they can't handle a complicated system.
   
   

 

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